Frequently Asked Questions

Big Binary Tech is a US-registered technology services company delivering AI automation, web development, Odoo ERP integration, custom software development, POS systems, and digital marketing. We serve businesses across the GCC, USA, and UK, and we specialize in helping businesses modernize legacy systems, implement cloud-native architectures, and use AI for competitive advantage. Our team combines technical depth with GCC regulatory knowledge and Arabic-language capability.

Our head office is in Sheridan, Wyoming, and our engineering centre is offshore. Our clients span the GCC, the USA, and the UK. We work with SMEs, mid-market companies, and enterprises across retail, manufacturing, healthcare, finance, real estate, and government sectors.

We are a US registered company and collaborate with Cisco NetAcademy, Hack The Box, and several universities. Our team holds certifications in AWS, Microsoft Azure, Odoo, and various AI and ML frameworks. We maintain ISO-aligned security practices and GDPR-aware data handling. Our university partnerships mean our talent pipeline is trained and verified.

Three differences. Personalization: you work directly with senior engineers and architects rather than account managers. Speed: we are onboard in weeks, not months, and decisions do not queue behind corporate process. Value: we deliver enterprise-quality outcomes at a fraction of tier-one consultancy cost with the same technical depth. Our GCC expertise and AI-first approach are hard to find in one partner.

Six core service lines: AI automations and integrations, website development, Odoo ERP services, custom software development, POS systems, and social media marketing. Each one has its own page with the full capability list, and the pills on those pages jump you straight to the specific capability you are looking for.

Three end-to-end solutions. Enterprise and Odoo covers unified ERP across HR, finance, CRM, inventory, and manufacturing. Retail and POS covers custom POS, inventory management, and multi-branch retail. Digital Transformation covers legacy modernization, cloud migration, business digitization, and AI-powered automation.

Yes, and most of our projects do. A typical transformation might include a legacy system audit, an Odoo ERP implementation, a cloud migration, AI automation, and a new website. Our full-stack capability means one partner, one contract, and one point of accountability instead of vendor fragmentation.

Yes. Projects include post-launch support as standard. After that you can choose a monthly care plan or managed services. For outsourcing clients we offer continuous team scaling, skill upgrades, and knowledge transfer. Support runs over email, Slack or Teams, a ticketing system, and scheduled video calls.

Our assessment and roadmap package starts at $3,500. A transformation program starts at $15,000. Enterprise transformations are quoted on scope, system complexity, data volume, and customization. All packages include discovery, documentation, and knowledge transfer. Hardware and cloud costs are quoted separately, and the free 30-minute assessment exists so you see real numbers before committing.

Assessment and roadmap takes 2 to 3 weeks. Single system modernization takes 6 to 10 weeks. Full business digitization takes 3 to 6 months. Enterprise transformation takes 6 to 12 months. We use phased delivery so you see value every 4 to 6 weeks rather than only at the end.

For fixed-price projects we usually structure payments as 30% upfront, 30% at midpoint, and 40% at delivery. Outsourcing engagements are billed monthly in advance. Enterprise engagements can run on quarterly or milestone-based invoicing. We accept wire transfer, PayPal, and major cards, and GCC clients can pay in AED, SAR, or USD.

No. Every proposal includes a detailed breakdown covering development, design, testing, project management, and third-party costs such as licences, hosting, and APIs. We flag potential additional costs upfront, for instance if a legacy system needs unexpected reverse engineering. Change requests outside the original scope are quoted before any work begins.

Five steps. Discovery and audit of your current systems, processes, and technical debt. Roadmap and design covering target architecture, migration plan, milestones, and budgets. Build and migrate, with parallel running so the business is not disrupted. Integrate and test every workflow, validate data, and train your team. Then optimize and scale as you grow.

No. We use validated migration scripts, parallel running environments, and rollback plans, and every data point is verified before cutover. For critical systems we run the old and new in parallel for two to four weeks before full cutover. The process includes schema validation, integrity checks, and automated reconciliation reports.

No. We use parallel running, phased cutover, and out-of-hours deployments so there is no business disruption. Your team keeps working while we transform behind the scenes. For 24/7 operations we deploy in maintenance windows and use blue-green deployment.

Through a formal change process. When you request a change we assess the impact on timeline, budget, and scope within 48 hours and give you a change order document with the revised plan. You approve before any additional work starts. On agile projects changes land at sprint boundaries.

It depends on your needs. AWS for flexibility, scale, and breadth of services. Azure for Microsoft ecosystem integration and enterprise compliance. Google Cloud for AI, ML, and data analytics workloads. We also design multi-cloud setups for redundancy and cost control. For GCC clients, data residency decides the region before anything else does.

Yes, and we specialize in it. We build API layers and middleware where direct integration is not possible. We have integrated with SAP, Oracle, Microsoft Dynamics, custom-built systems, and decades-old databases. Our approach preserves your data while unlocking new capability, and we assess your stack during discovery.

Frontend: React, Angular, Vue, Next.js, TypeScript. Backend: Node.js, Python with Django or FastAPI, Java with Spring Boot, and .NET. Mobile: React Native and Flutter. Databases: PostgreSQL, MongoDB, MySQL, Redis. Cloud: AWS, Azure, Google Cloud. DevOps: Docker, Kubernetes, Terraform, Jenkins. AI: TensorFlow, PyTorch, OpenAI API, LangChain. ERP: the full Odoo suite.

For quality: code review on every pull request, automated unit, integration, and end-to-end tests, static analysis, and peer review. For security: secure coding practices, dependency vulnerability scanning, OWASP-aligned testing, encryption at rest and in transit, role-based access control, and regular audits. We run CI/CD with automated pipelines and environment parity.

Yes. We provide bilingual Arabic and English interfaces and documentation. Our compliance work covers ZATCA in Saudi Arabia, FTA in the UAE, SEDD, VAT-ready reporting, and data residency. We have Arabic-speaking project managers and business analysts, and our Odoo implementations include Arabic localization, right-to-left interface support, and Arabic document templates.

ZATCA e-invoicing is mandatory for businesses in Saudi Arabia, and Phase 2 requires real-time invoice reporting to the Fatoora platform. We integrate Odoo and custom systems with the ZATCA APIs so invoices are generated, validated, and reported automatically. We handle the technical integration, XML generation, QR code embedding, and compliance validation.

For UAE businesses we configure Odoo and custom systems to produce FTA-compliant tax invoices, VAT returns, and audit files. We make sure your chart of accounts, tax codes, and reporting formats meet FTA specifications. Implementations include automated VAT calculation, multi-currency support, and integration with the FTA e-Services portal where required.

For UAE clients we can deploy on UAE-based cloud regions such as AWS Dubai or Azure UAE North. For Saudi clients we use Saudi-based regions. We design the architecture so sensitive data never leaves the jurisdiction, our contracts include data residency clauses, and we provide compliance documentation for regulatory audits.

Four models. Staff augmentation puts individual specialists into your team from $2,500 per month, with us handling recruitment, payroll, and compliance. A dedicated development team is a cross-functional squad working only on your product from $12,000 per month. Managed project delivery gives us full ownership from requirements to deployment. An offshore development centre is your own branded hub.

Staff augmentation takes 1 to 2 weeks. A dedicated team takes 3 to 4 weeks. A managed project takes 2 to 3 weeks for scoping and team assembly. An offshore development centre takes 2 to 3 months for full setup. We keep a bench of pre-vetted talent, so for urgent needs we can often provide a specialist within five business days.

Yes. For GCC clients we align to your business hours, with only an hour or two of difference. For UK clients we provide four to six hours of overlap with flexible scheduling. For US East Coast clients we offer partial overlap with early-shift teams. We use your tools and attend your standups, sprint planning, and reviews.

Every team member signs an NDA before project access. Code ownership transfers to you on day one, so you own 100% of the IP we create. On-premise development environments are available for highly sensitive projects, and source code escrow is available for enterprise engagements. We never reuse client-specific code for other projects.

You get post-launch support, optimization, and training as standard, covering bug fixes, performance tuning, minor enhancements, and user support. After that you can choose a monthly care plan, managed services where we operate your systems long term, a knowledge transfer so your own team takes over, or a continued engagement to add capability.

We define KPIs upfront during discovery: process time reduction, cost savings, error rate reduction, user adoption, system uptime, and return on investment. You get monthly dashboards tracking every metric. For outsourcing we also track velocity, code quality, and sprint completion. At close we run a retrospective and give you a success report.

There are quality checkpoints at every phase. If deliverables do not meet the agreed criteria we revise at no additional cost. Our contracts include satisfaction checkpoints at the 25%, 50%, and 75% milestones where you can approve or request changes. For outsourcing there is a two-week trial period, and we replace a specialist who is not a fit at no charge.

Standard support covers business hours on GCC time. For 24/7 needs we offer priority packages with guaranteed response times: one hour for critical issues, four hours for high priority, eight hours for medium, and 24 hours for low. Weekend support is available for mission-critical systems and can be written into your support contract.